Sector 32, Noida 10 AM – 8 PM, All Days

Effective Date: 27-08-2025

Last Updated: 27-08-2025

Spoofy (“we,” “our,” “us”) values your trust. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our services, including our café, pet grooming & spa, and pet retail store, whether in person or online. By visiting Spoofy or using our services, you agree to the terms outlined in this Privacy Policy

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name, phone number, email address, residential/billing address.
  • Identification details for loyalty/membership program registrations.

b) Service Information

  • Booking details for café reservations or grooming/spa appointments.
  • Pet details (name, age, breed, medical or grooming notes provided by the pet parent).
  • Retail purchase history and preferences.

c) Payment Information

  • Transaction details for purchases made at our café, grooming, and retail outlets.
  • We do not store complete credit/debit card information; all payments are processed through secure, compliant third-party gateways.

d) Digital Information

  • Website and mobile browsing data, including cookies, IP addresses, browser type, device information, and referral URLs.
  • Social media interactions with Spoofy (likes, comments, messages, and engagement analytics

2. Use of Information

We use collected information to:

  1. Provide and improve our café, grooming, and retail services.
  2. Confirm, manage, and remind you of reservations or grooming appointments.
  3. Process retail orders and deliver purchased products.
  4. Enroll you in Spoofy’s membership/loyalty programs.
  5. Send promotional communications, event invitations, and offers (only with your consent).
  6. Ensure compliance with applicable laws, tax, and regulatory requirements.
  7. Enhance customer experience through analytics, trend study, and service improvements.

3. Sharing and Disclosure of Information

We respect your privacy. Spoofy will never sell, rent, or trade your personal data. However, we may share limited information with:

  • Payment processors: To securely handle financial transactions.
  • Delivery/logistics partners: For product orders and deliveries.
  • Technology & marketing partners: To send communications, analyze usage, or improve digital services (subject to your opt-in consent).
  • Legal authorities: When required under law, regulation, or government order

Disclaimer of Third-Party Liability: Spoofy engages third-party service providers with care. However, we are not responsible or liable for any data breaches, unauthorized disclosures, or misuse of data that occur due to the actions of third-party platforms, vendors, or service providers beyond our reasonable control.

4. Data Protection and Security

  • All digital transactions are encrypted using SSL and secure protocols.
  • Customer and pet data is restricted to authorized Spoofy staff and partners only
  • Regular monitoring and audits are carried out to protect against unauthorized access, alteration, or misuse.
  • Despite best efforts, no method of storage or transmission over the internet is 100% secure. Customers use our services at their own risk.

5. Cookies and Tracking Technologies

Our website and online booking platforms use cookies to:

  • Store customer preferences and simplify repeat visits.
  • Provide customized offers and promotions.
  • Analyze website traffic and improve user experience.

You can disable cookies via your browser settings; however, some features may not function properly.

6. Your Rights

As a customer, you have the right to:

  • Access, review, and correct your personal data.
  • Opt out of receiving promotional communications at any time.
  • Request deletion of your data, subject to legal and financial obligations.
  • Withdraw consent previously provided for marketing or analytics usage.

To exercise these rights, please contact us at the details provided below.

7. Children’s Privacy

  • Spoofy does not knowingly collect data from children under the age of 13.
  • Information related to pets is always collected through the adult guardian (pet parent).

8. Third-Party Links

Our website, café, and promotions may include links to third-party services or platforms. Spoofy is not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their policies before sharing any personal information.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill services such as grooming, retail, or café reservations.
  • Comply with legal, tax, and regulatory obligations.
  • Resolve disputes and enforce agreements.
  • Data no longer required will be securely deleted or anonymized

10. Updates to this Policy

Spoofy reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and communicated to customers through appropriate channels. The “Last Updated” date will always reflect the latest version.

11. Contact Us

For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Spoofy – Luxury Pet Experience Centre
12, Peacock Court, Wave City Centre, Sector 32, Noida 201301, Uttar Pradesh.
Email: info@spoofy.in
Phone: +91 8826611289